Frequently asked questions

We provide individual counseling, family counseling, couples counseling, grief support, and EMDR trauma therapy. Each session is guided by licensed therapists to address emotional, psychological, and behavioral concerns in a safe, private setting.

You can book your first session online or call the office. Sessions are private, and the therapist will discuss your goals, assess your needs, and create a personalized plan for support.

Individual counseling sessions are 50–60 minutes long, providing ample time for meaningful discussions, reflection, and personalized strategies to support your growth.

We utilize evidence-based methods like cognitive-behavioral therapy (CBT), EMDR, emotionally focused therapy (EFT), and mindfulness practices. Each session is customized to meet your emotional and relational needs, equipping you with practical tools for everyday life.

Couples counseling offers a supportive space for guided conversations to improve communication, rebuild trust, and deepen emotional connections. Our therapists provide practical tools to help you navigate challenges and foster lasting growth in your relationship.

All sessions are confidential and conducted in a secure setting. Personal information is protected under professional privacy standards. Clients can speak openly knowing their discussions are private.

Yes, family therapy can include children when addressing household communication or parenting issues. Sessions are adapted to age and developmental needs. Therapists create a supportive environment for all family members.

Sessions typically last 50–60 minutes, with the number of sessions depending on client goals. Therapists work at a pace comfortable for each individual or family. Progress is regularly reviewed to adjust approaches as needed.

Yes, scheduling an appointment ensures you receive private and focused care. You can book online or call us directly. During the intake process, we’ll gather essential details to tailor your first session. Schedule your appointment now!

Therapy may be a good fit if you’re feeling overwhelmed, stuck, anxious, or affected by trauma, relationship stress, or a major life change. You do not need to have everything figured out before starting. We can talk about what you’re experiencing and decide together what kind of support may help most.

We accept many insurance plans, including Aetna, Anthem | Elevance, BlueCross and BlueShield, Cigna and Evernorth, Florida Blue, Horizon Blue Cross and Blue Shield, New Directions | Lucet, Optum, Oscar Health, Oxford, TRICARE, and UnitedHealthcare UHC | UBH. If you’re unsure about your specific plan, feel free to contact us—we’re here to help!

If we’re not in-network with your insurance, don’t worry! We’ll provide you with a Superbill that you can submit to your insurance company for reimbursement, as long as you have out-of-network benefits. We’re happy to guide you through the process.

I’ll review current fees with you before your first session so you know what to expect. If you plan to use insurance, please contact me to confirm your coverage and any out-of-network benefits. I can also answer questions about payment when you schedule.

Yes. If you need to reschedule or cancel, please contact us as soon as possible so we can help you adjust your appointment. We understand that life happens, and we’ll do our best to work with you.

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Your first session is a chance for us to get to know you, learn what is bringing you in, and understand your goals. We’ll talk about your concerns, your history, and what kind of support may help most. My goal is to make that first visit feel calm, clear, and supportive.

Yes. These are key areas of focus at Wings of Hope. I provide trauma-informed counseling and support for women’s issues and disability-related concerns, with care tailored to your unique situation and goals.

Yes, we offer tele-therapy for clients who need a more flexible option. If virtual sessions are a good fit for your needs, we can talk through the setup and help you choose the option that feels most comfortable.

I offer therapy in a way that fits your needs, including teletherapy for added flexibility. If you’re looking for care in the St. Augustine area, we can talk through the option that feels most comfortable and appropriate for you.

Yes, I do. Career counseling can be helpful if you’re feeling stuck, facing a transition, or wanting more clarity about your next steps. We can work together on confidence, goals, stress, and decision-making so you feel more grounded moving forward.

Yes. I work with couples who want to improve communication, strengthen trust, and build a healthier foundation for their relationship. Premarital counseling can also help you talk through expectations, values, and future plans before marriage.

Trauma-informed counseling gives you a safe, supportive space to heal at a pace that feels manageable. I focus on understanding how past experiences may be affecting your current well-being, and I use research-based approaches to help you build coping skills, reduce distress, and regain a sense of balance.